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Troubleshooting Guide

This page is to help you diagnose and resolve the most commonly reported problems.

First step for almost any problem: Save any work you have open and restart your computer.

Often this will resolve the problem.

Next step:

Determine the extent of the problem. Are you the only one in your area with this problem? Try a nearby computer and/or ask someone to try yours. Try to eliminate what is NOT the problem.

Symptoms and solutions

Cannot log in at the Novell screen. Possible causes:

Wrong or incorrectly typed password
Account is locked or has expired
Try:
1. Retyping password
2. Restarting the computer
No luck? Contact Kin-Help.

You're able to log in at the Novell sign-in screen, but the H, L, M, or T drives are missing. Possible causes:

Kinesiology network or server problem
Your ethernet cable may not be plugged into either your computer or an active wall jack.
You may be logged in under "Workstation Only"
Try:
1. Checking the ethernet cable for crimps and be sure it's plugged in to both your computer and an active wall jack
2. Restarting your machine; when it starts up, make sure that "Workstation Only" is NOT checked;
3. Checking your ethernet cable for crimps;
4. See if anyone else in your area is having the same problem
No luck? Contact Kin-Help.

Program not functioning well, or your computer "locks up". Possible causes:

Software conflict or not installed correctly.
Have you run the program before? Has anything changed on your machine since the last time you ran this program (new software, new hardware, other people using the computer)?
Virus or spyware
Too many processes going on at the same time
Try:
1. Quitting the program;
2. If it won't close, try typing CNTL-ALT-DEL, choose Task List, and select End Program, one program at a time;
3. Restarting the computer
No luck? Contact Kin-Help.

Cannot get to a website. Possible causes:

The website is down.
U-M's connection to the web is down
A conflict may be going on inside your browser
Hardware or network problem within Kinesiology
Try:
1. Going to other web sites;
2. Closing and reopening your web browser;
3. Flushing your browser's cache (hold your Shift key down while selecting Refresh in your web browser);
No luck? Contact Kin-Help.