Kin-Help FAQs
Accessing the Kinesiology Network
Software
Viruses
Spam
Posters
Accessing the Kinesiology Network
NOTE: If you do not yet have a U-M uniqname, you need to get that first. Please contact:
- Erin Fluharty (for faculty and staff);
- Your host (for visitors) who can set up a Friend Account; or
- ITCS Accounts (for temporary and student workers).
I've got a UM uniqname and password, why can't I log into a Kinesiology computer? How do I get a network account?
If you're unable to log in to a Kinesiology computer, either 1) you need a Kinesiology account created, 2) there is a password issue, or 3) there is a technical issue.
If you've never had a Kinesiology network account… Ask your supervisor for access. They will create an account for you and give you access to any shared calendars.
If you have a Kinesiology network account, but can't log in…
- You can reset your password through the ITCS password reset page. If you use Exchange/Outlook for email, this will also change that password. KinHelp can no longer reset passwords.
Maybe there is a technical issue…
- Check the back of your computer. Make sure the ethernet cable is plugged in properly — there will be a light next to the port if it is.
- If there is no light, check the connection to the wall or the hub. Not all network jacks in the CCRB and Observatory Lodge are activated. This is deliberate, as our network closets are not large enough to accommodate connections for all jacks.
- Try plugging a nearby computer into the same jack and see if its port lights up.
No luck? Contact Kin-Help.
How can I access the Kinesiology network from home or while on a trip?
You can access the Kinesiology network off-site by using VPN (Virtual Private Network). FAQs Downloads
NetDrive and NetStorage no longer work eff 5/3/09.
If you need assistance, please contact Kin-Help.
Back to Top
Software
What software titles can we request?
Through our agreement with LS&A we have access to many software titles. Check their list by selecting the icon of the operating system you're using (for most of us, that's Windows).
If you see something you want, please email Kin-Help with the title and version and we'll order it. We may already have the installation media on-hand, so please do not order anything yourself.
What I need isn't on the list. What can I do?
Contact Kin-Help with your request as we may be able to access it by other means, or purchase it for you.
If you have an urgent need and are able to go to one of the Campus Computing Sites (including 3741 CCRB and 1150 Observatory Lodge) they may have the software you're looking for.
Back to Top
Viruses
I've been receiving e-mail messages saying I've given someone a virus. What do I do?
The short answer is to just delete those messages.
These virus spreaders are clever, and they can forge your and anyone else's e-mail address in the "from" field. So if you get an attachment from someone you know, unless you're expecting it and know what it is...don't open it! Delete it instead, or at the very least confirm with the sender that they actually sent it to you.
You can also keep an eye on your computer, and if it begins to act peculiarly (see below), contact Kin-Help.
How do I know if my computer has a virus? What are the symptoms?
Symptoms include: a cursor that has a mind of its own, zipping around your screen; programs quit repeatedly for no reason; you're unable to Save, Copy, or Paste; your computer slows way, way down.
How can I protect my machine against viruses?
To decrease the likelihood of getting a virus:
-
don't open attachments from *anybody*, unless you're expecting those attachments. If that means confirming with the sender before opening, please take that extra step;
-
don't respond to unsolicited e-mails from unknown senders, and do not click on any links contained in their messages — not even to “unsubscribe”;
-
When prompted by the Windows Update icon (yellow shield) in the lower right corner of your screen, please update promptly. These patches protect your machine from viruses.
How can I get rid of viruses?
Please do not do this on your own. Contact Kin-Help. Do not download virus- or spam-protection software on your own, either. U-M has pre-configured virus software that automatically updates whenever you login to your machine.
If your machine does have a virus, we may need to reload it -- effectively wiping your hard drive clean and putting the operating system and software back on. This may take a day or two.
For a thorough discussion of viruses at U-M, visit the Virus Busters page.
How can I protect files on my hard drive? Will you be able to retrieve them if my machine gets a virus?
Back up hard drive (C: drive) files to the Kinesiology network, a portable hard drive, to your MFile space, or burn the files to cd or dvd.
Note: If you save files to My Documents or to the Desktop, they're going onto your hard drive. So if those files are valuable to you, please take that extra step and back them up!
If your hard drive becomes infected with a virus or just “dies,” we will do everything we can to retrieve your files. However, in a few cases this may be not be do-able, so please protect your work!
Files saved to the Kinesiology network (drives H: through T:) are backed up to tape, so there's a very good chance we'll be able to retrieve those files
Back to Top
Spam
What can be done to control Spam?
Because U-M is so large, with so diverse an e-mail clientele, applying effective Spam filters is difficult. That said, programs are currently being tested to stem the tide. In the meantime, the U-M IT User Advocate's web page has suggestions on what you can do now.
Back to Top
Posters
How do I make a poster?
Posters must be laid out in Powerpoint. Poster templates and various graphic elements (the Kinesiology logo, the University seal, etc.) can be found in the “˜Posters˜” folder on the T:Temp drive of the Kinesiology network. Size limit, either height or width (your choice), is 42 inches.
Kinesiology faculty, staff, and graduate students are allowed to use the poster printer. Undergraduate student groups, including UROP participants, may print posters if reviewed and approved by their faculty mentor.
Kin-Help is ready to assist inexperienced poster-makers. Poster printing is by reservation only; allow for one hour, and the last appointment of the day is at 4:00pm. The poster printer is located in the Kin-Help area, 0101 Observatory Lodge.
Back to Top
|
