Kin-Help FAQs
Accessing the Kinesiology Network
Software
Viruses
Spam
Posters
Accessing the Kinesiology Network
I've got a UM uniqname and password, why can't I log into a Kinesiology computer? How do I get a network account?
If you're unable to log in to a Kinesiology computer, either 1) you need a Kinesiology account created for you, 2) there may be a password expiration issue, or 3) there is a technical issue.
- If you've never had a Kinesiology network account…
Ask your supervisor to help you complete a Kinesiology Account Creation Form and submit it to Brian Ralph in 0103 Observatory Lodge. Supervisors can obtain forms by visiting the Kin-Help office or e-mailing Kin-Help.
Accounts typically take a day to create; the person with the new account is then contacted via e-mail with instructions on how to activate their password.
NOTE: If you do not yet have a UM uniqname, you need to get that first. Please contact ITCS Accounts or Erin Fluharty.
- If you have a Kinesiology network account, but can't log in…
Contact Kin-Help (764-4015); we will look at your account and work with you to resolve the issue.
- If there is a technical issue…
Check the back of your computer and make sure the ethernet cable is plugged in — there will be a light next to the port if it is. If there is no light, check the connection to the wall or the hub. If the cable is plugged in properly and you're still unable to access the network, contact Kin-Help.
How can I access the Kinesiology network from home?
You can access the Kinesiology network two ways, both via the web:
NetDrive allows you to access drives at home just like you do in the office -- via a drive letter on your home network. You need high-speed internet access and a Windows XP-based machine to take advantage of its features, though.
NetStorage also allows users to access their network files, and is the better alternative for dial-up users. For best results, use Internet Explorer if you work on a Windows machine; use Safari if you work on a Mac.
Because of recent server reconfigurations, you can now transfer more than one file at a time, and you can transfer file folders as well.
If you need assistance, please contact Kin-Help.
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Software
What software titles can we request?
Through our agreement with LS&A we have access to many software titles. Check their list by selecting the icon of the operating system you're using (for most of us, that's Windows).
If you see something you want, please email Kin-Help with the title and version and we'll order it. We may already have the installation media on-hand, so please do not order anything yourself.
What I need isn't on the list. What can I do?
Contact Kin-Help with your request as we may be able to access it by other means, or purchase it for you.
If you have an urgent need and are able to go to one of the Campus Computing Sites (including 3741 CCRB and 1150 Observatory Lodge) they may have the software you're looking for.
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Viruses
I've been receiving e-mail messages saying I've given someone a virus. What do I do?
The short answer is to just delete those messages.
These virus spreaders are clever, and they can forge your and anyone else's e-mail address in the "from" field. So if you get an attachment from someone you know, unless you're expecting it and know what it is...don't open it! Delete it instead, or at the very least confirm with the sender that they actually sent it to you.
You can also keep an eye on your computer, and if it begins to act peculiarly (see below), contact Kin-Help.
How do I know if my computer has a virus? What are the symptoms?
Symptoms include: a cursor that has a mind of its own, zipping around your screen; programs quit repeatedly for no reason; you're unable to Save, Copy, or Paste; your computer slows way, way down.
How can I protect my machine against viruses?
To decrease the likelihood of getting a virus:
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don't open attachments from *anybody*, unless you're expecting those attachments. If that means confirming with the sender before opening, please take that extra step;
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don't respond to unsolicited e-mails from unknown senders, and do not click on any links contained in their messages — not even to “unsubscribe”;
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When prompted by the Windows Update icon (yellow shield) in the lower right corner of your screen, please update promptly. These patches protect your machine from viruses.
How can I get rid of viruses?
Please do not do this on your own. Contact Kin-Help. Do not download virus- or spam-protection software on your own, either. U-M has pre-configured virus software that automatically updates whenever you login to your machine.
If your machine does have a virus, we may need to reload it -- effectively wiping your hard drive clean and putting the operating system and software back on. This may take a day or two.
For a thorough discussion of viruses at U-M, visit the Virus Busters page.
How can I protect files on my hard drive? Will you be able to retrieve them if my machine gets a virus?
Back up hard drive (C: drive) files to the Kinesiology network, a portable hard drive, to your MFile space, or burn the files to cd or dvd.
Note: If you save files to My Documents or to the Desktop, they're going onto your hard drive. So if those files are valuable to you, please take that extra step and back them up!
If your hard drive becomes infected with a virus or just “dies,” we will do everything we can to retrieve your files. However, in a few cases this may be not be do-able, so please protect your work!
Files saved to the Kinesiology network (drives H: through T:) are backed up to tape, so there's a very good chance we'll be able to retrieve those files
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Spam
What can be done to control Spam?
Because U-M is so large, with so diverse an e-mail clientele, applying effective Spam filters is difficult. That said, programs are currently being tested to stem the tide. In the meantime, the U-M IT User Advocate's web page has suggestions on what you can do now.
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Posters
How do I make a poster?
Posters must be laid out in Powerpoint. Poster templates and various graphic elements (the Kinesiology logo, the University seal, etc.) can be found in the “˜Posters˜” folder on the T:Temp drive of the Kinesiology network. Size limit, either height or width (your choice), is 42 inches.
Kinesiology faculty, staff, and graduate students are allowed to use the poster printer. Undergraduate student groups, including UROP participants, may print posters if reviewed and approved by their faculty mentor.
Kin-Help is ready to assist inexperienced poster-makers. Poster printing is by reservation only; allow for one hour, and the last appointment of the day is at 4:00pm. The poster printer is located in the Kin-Help area, 0101 Observatory Lodge.
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